VICI Dialer Open Source Contact Center Suite

Description

VICI dialer contact center suite has open source platform, skill-based routing with agent ranking, outbound agent controlled, broadcast and predictive dialing, integrated call recording option, three-way calling within the agent screen, scheduled callbacks for agent, agent scripting with customer data, facility for external CRM Integration, custom data field switchable forms, web-configurable IVR and voicemail box, virtually limitless campaigns, inbound queues, DID, phone account, voicemail box, and user accounts, inbound post-call customer survey, inbound queue preserve-place-in-line, inbound queue closing time feature, outbound caller ID group, Zoiper webphone / VICIphone / WebRTC phone are included, integrated web-based agent phone.